Ring tel 0300 1000 891
E-mail email@example.com or use the feedback form on this website
Fax 01273 485333
We also have a textphone number, which is tel 01273 485425, for anyone who has a textphone facility.
What We Do
The Patient Advice and Liaison Service (PALS) is here to help when you need advice or information, have concerns or don't know where to turn.
As a patient, relative or carer sometimes you may need to turn to someone for help, advice and support. This is where the Patient Advice and Liaison Service can help.
Our aim is to agree the best way forward to deal with a problem and get it resolved quickly - if possible on the spot.
We will do this by:
offering advice and support to patients, their families and carers
providing information on NHS services
listening and responding to concerns, suggestions or queries
helping sort out problems quickly on your behalf.
We will always ask for your permission before personal information is discussed with others. We can talk to staff, management and other organisations on your behalf.
The Patient Advice and Liaison Service works with patients and staff to improve our health service. When we have assisted you in resolving your concern we look at what lessons can be learnt from what you have told us and make recommendations for service improvement to the Primary Care Trust Board.
The service is free and confidential. Only in exceptional cases, where your safety or that of others must be considered, will we have to pass on information. We will always tell you if we have to do this.
Please note that the PALS team does not handle Freedom of Information requests. These must be submitted in writing to the FOI lead and can be via email or in hard copy format (letter or fax).
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